Right of Revocation
In the case that the customer is a consumer in the sense of § 13 BGB (German Civil Code), which means, that he acts as a natural person at the business with the vendor and he does not act as a tradesman, he is entitled to execute his right of revocation, subject to the following regulations: You may declare the revocation of your contractual statement in text form (e.g. letter, email) or by returning the merchandise within a period of 14 days. The revocation does not have to contain any grounds. The revocation period commences with the receipt of this revocation instruction in text form, however, not before the receipt of merchandise ( in case of recurrent deliveries of uniform merchandise not before the receipt of the first partial delivery) and not before we have performed our information duties under the terms of § 312c clause 2 BGB in connection with § 1 clause 1,2 and 4 BGB-InfoV (German Civil Code information duty act) and our duties under the terms of § 312 e clause 1 sentence 1 BGB in connection with § 3 BGB-InfoV. The time-limit shall be deemed to be observed by the timely dispatch of the declaration of revocation or the return shipment.
The revocation is to be addressed to:
VENCAVI OHG
Fronhäuser Straße 25
D-35102 Lohra, Germany
Fax: +49 (0)40 1807 2249
Consequences of revocation
The Consequences of Revocation in case of an effective revocation, both parties shall return the received goods, and we shall additionally return payments and all other derived benefits (e.g. interest). In case the customer is unable to return any or all of the received goods and benefits or in case he returns them in a diminished state, the customer shall compensate us for the lost value. This shall not apply to objects when the reduction of their value is caused exclusively by testing them – e.g. the way a customer in a brick and mortar store may evaluate merchandise. The customer has not to compensate the vendor, if the diminished state of the merchandise is exclusively caused by the correct commissioning of the merchandise.
To the extent possible, the customer shall return objects by parcel post at our risk and expense. Objects not suitable for shipment by parcel post shall be picked up at the customer’s premises. The obligation to return received payments shall be fulfilled within 30 days. For the customer the grace period starts with the date the cancelation is sent or the object is returned; for the vendor the grace period begins with the receipt of the cancelation or the returned goods.
The right of revocation does not apply on contracts for the supply of goods produced according to customer specifications or clearly tailored to personal needs or which, by reason of their quality, are not suitable for return or may spoil quickly or whose expiration date would be exceeded.
End of revocation instruction |
